Within the warranty period, if a product develops an issue caused by materials or workmanship under normal use, we will assess the product and provide an appropriate solution.

Issues that may be covered include, but are not limited to:

Abnormal damage to fabric, zippers, buckles, stitching, seam tape, webbing, or structural components under normal use.

Visible manufacturing defects not caused by improper use.

Material or workmanship issues that affect the normal function of the product.

Warranty service is based on the actual condition of the product. Not all damage is automatically covered. We will review the use marks, damaged area, product age, care history, and specific issue before making an assessment.

The following situations are generally not covered by free warranty service:

Normal wear and tear, aging, fading, light pilling, minor deformation, or natural changes in appearance.

Damage caused by falls, impact, abrasion, cuts, sharp objects, tree branches, snowboard or ski edges, or other external forces.

Damage caused by improper washing, incorrect drying, high heat ironing, bleaching, fabric softener, harsh cleaners, or other improper care methods.

Issues caused by long term damp storage, mildew, odor, staining, residue buildup, or contact with chemicals.

Damage caused by unauthorized alteration, repair, disassembly, or modification.

Issues caused by incorrect sizing, improper wear, or use beyond the intended purpose of the product.

Loss, theft, misuse, accidents, or intentional damage.

Products purchased outside official UZSQUARE channels, or products without valid proof of purchase.

For issues not covered by warranty, we will still do our best to offer repair guidance or a paid repair option where possible.

We encourage repair before replacement whenever possible. Repair helps extend the life of a product and reflects our belief in long term use and responsible wear.

Depending on the issue and the level of damage, we may provide the following support:

Free warranty repair.

Paid repair service.

Repair guidance or care advice.

Replacement of parts or localized repair.

Other after sales solutions when repair is not possible.

For complex damage, special fabrics, seam sealed structures, down insulation, functional membranes, or special components, repairs may not restore the product to brand new condition. Slight visual differences may remain after repair. We will always aim to preserve function, safety, and wearability as much as possible.

To request repair or warranty support, please contact our customer care team and provide the following information:

Order number or proof of purchase.

Product name, color, and size.

Purchase date.

Description of the issue.

Clear photos of the product, including a full product photo, close up photos of the affected area, and a photo of the care label.

If the issue is related to a specific use scenario, please also describe where and when the issue occurred.

After receiving your information, we will review the case first. If needed, we may ask you to send the product back for further inspection.

Please do not send any product back before receiving confirmation from us. Unconfirmed returns may not be processed properly.

We will provide a suitable solution based on the product issue, warranty status, and inspection result.

Possible solutions may include:

Repairing the product.

Replacing the same or similar component.

Replacing the product with the same style.

Offering a similar product if the original style is out of stock.

Providing other after sales support depending on the situation.

The final solution will be determined by UZSQUARE based on the product condition and repair feasibility. For discontinued, out of stock, or unrepairable products, we will do our best to offer a reasonable alternative.

If the product is confirmed to be covered by warranty, we will cover the relevant repair handling costs according to the specific case.

If the product is not covered by warranty, repair fees, replacement part fees, round trip shipping costs, or other related costs may be the responsibility of the customer. We will inform you of any applicable costs before repair and continue only after receiving your confirmation.

Logistics costs, customs charges, taxes, and other cross border related fees may vary by country or region. The final cost will depend on the actual situation.

Products outside the warranty period are no longer eligible for free warranty service. However, you may still contact us to ask whether repair is possible.

We will review the product condition, level of damage, parts availability, and repair feasibility, then provide paid repair guidance or care advice where possible.

Some products may not be repairable due to long term use, material aging, discontinued parts, or severe structural damage. If repair is not possible, we will let you know clearly.

Snowwear, technical shells, down products, base layers, gloves, backpacks, and other performance products may change over time with regular use.

For example:

The DWR water repellent finish may gradually weaken with use, friction, and washing.

The loft of down products may be affected by compression, moisture, or incorrect washing.

Stretch fabrics and compression structures may naturally lose performance with frequent wear.

High friction areas such as backpack panels, gloves, cuffs, hems, and pant legs may show wear more easily.

These changes are usually part of normal use and natural wear, and are not considered product defects. Proper care, cleaning, and storage can help maintain better long term performance.

Most UZSQUARE products are covered by warranty service for two years, but warranty periods and after sales policies may vary by product.

Before purchasing, please carefully read the warranty information, product description, size guidance, and care requirements on the product detail page.

The specific warranty period and applicable coverage are subject to the information shown on the corresponding product detail page.

If you have questions about warranty coverage, repair options, or whether a product is suitable for your intended use before purchase, please contact our customer care team. We will help you make a clear and informed decision.

For repair requests, warranty service, or after sales inquiries, please contact us through the customer care channel on our official website.

When contacting us, please provide complete information and clear photos whenever possible. This helps us review the issue more quickly and offer the most suitable solution.