Only products purchased directly from Uzsquare.com can be returned to UZSQUARE. UZSQUARE products purchased through other retailers must be returned in accordance with their respective return and refund policies.

Items may be returned within 30 days from the date your order was received.

Items must be returned in their original, unused condition and in the original packaging. Returns will not be accepted for items that show signs of wear, damage, have been washed, or are altered in any way.

Please contact us before sending your return.

The following items cannot be returned unless they arrive damaged or incorrect:

• Final Sale items
  
• Clearance items
  
• Gift cards
  
• Customized products
  
• Selected personal items for hygiene reasons
  

Shipping charges incurred at checkout are non-refundable.

Any applicable taxes related to the return will be deducted from the refund amount.

Once your return has been received and approved, your refund will be issued to the original payment method within 7 days of receiving the returned parcel. Processing times may vary depending on your payment provider.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For wrong products or a short shipment, contact us at support@uzsquare.com. We will send the correct products for free and take care of the return with no extra charge.

The customer is responsible for return shipping costs. UZSQUARE does not provide free returns for customer-initiated returns unless otherwise confirmed by our customer service team.

If UZSQUARE provides a pre-paid label for a customer-initiated return, the cost of the pre-paid label will be deducted from the final refund.

Return shipping fees depend on the product ordered and your location.

Items returned without prior authorization from our customer service representative will not be accepted.

To request a return, email support@uzsquare.com with your order number and reason for return: A. Didn't suit me B. Wrong/Defective product (please include photos) C. Not what I was expecting D. Other reason. Our customer service team will guide you through the next steps.

If you would like to cancel your order, email us as soon as possible. If we have not processed your order, we can cancel it for free. An order cannot be canceled once it has been shipped.

The fastest way to exchange an item is to return the original item and, once the return is accepted, place a separate order for the replacement.

European Union 14 Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

For defects or workmanship issues, please refer to our Warranty page before starting a return.