Shipping & Delivery

We offer worldwide shipping.

Shipping costs are calculated at checkout based on your delivery address, order weight, item dimensions, and the shipping options available to your destination.

The final shipping fee will be displayed before you complete payment. Rates vary by country, region, and selected shipping method.

If a free shipping promotion is running, eligibility thresholds, qualifying regions, and promotional periods will be as stated on the site. Free shipping may not apply to remote areas or certain delivery addresses.

Once your payment is confirmed, we typically process and dispatch your order within 1–3 business days.

Processing time excludes weekends and public holidays. During sales, new launches, peak seasons, or periods of higher-than-usual order volume, processing may take longer than standard.

If your order includes pre-order, made-to-order, or backordered items, the entire order may ship once all items are in stock. If a split shipment is necessary, we will notify you by email.

Import Duties & Taxes

Most orders are shipped DDP (Delivered Duty Paid) — applicable import duties and taxes are included in the price you pay, so for the majority of our destinations you will not be charged any additional customs fees when your order arrives.

Import duties and taxes are ultimately set by the customs authority of the destination country and can vary by country, order value and shipping method. In the rare case that a customs duty, import tax or clearance fee applies to your order (for example, orders to Brazil or certain remote areas), that charge is the responsibility of the recipient and may be requested by customs or the delivering carrier before delivery.

If you are asked to pay a customs charge you were not expecting, please contact us at support@uzsquare.com before paying — we will help you confirm whether the charge is correct and assist where we can.

International orders may be subject to customs clearance in the destination country or region. Clearance timelines are determined by local authorities and carriers; we cannot control or guarantee clearance speed.

To avoid clearance issues, please provide a complete, accurate, and truthful recipient name, phone number, email address, postal code, and shipping address at checkout. Certain countries or regions may require additional information from the recipient, such as proof of identity, tax ID, intended use, or proof of payment.

If a delivery fails because the recipient did not provide required documentation in time, entered an incorrect address, refused to cooperate with customs, or rejected the parcel, the matter will be handled on a case-by-case basis.

Brazil: orders to Brazil are shipped DDU — Brazilian import taxes, customs duties and clearance fees are not included in the order total and are payable by the recipient at delivery. Please make sure your CPF and delivery details are correct, and follow the carrier's instructions to speed up customs clearance. Contact support@uzsquare.com if you have questions.

In destinations where import duties, taxes, or clearance fees are not included in the order total, international shipments may incur additional charges under local regulations, or may require the recipient to supply specific information to customs or the carrier. Any such requirements will be communicated by the relevant customs authority, tax agency, or logistics provider.

If a parcel is held, returned, or cannot be delivered because the recipient failed to cooperate with customs, did not provide required information, refused acceptance, or for any other reason not attributable to UZSQUARE, any resulting costs and subsequent handling will be assessed on a case-by-case basis.

Once your order ships, you will receive a confirmation email with a tracking number and tracking link.

Tracking details usually update within 24–72 hours after the parcel is handed to the carrier. If the status hasn't changed, it may mean the parcel is awaiting pickup, in transit between hubs, in customs, or being processed by the local carrier.

If the tracking status remains unchanged for an extended period, contact us using the details in your order confirmation email. We will do our best to help trace the shipment.

Double-check your delivery details before placing your order: full name, street address, postal code, country or region, phone number, and email.

For international orders, we recommend entering the shipping address in English to minimise the risk of address recognition issues during clearance or final-mile delivery.

If you need to update your shipping address, contact us as soon as possible. We will do our best to accommodate changes if the order has not yet gone into processing, packing, or shipment. Once it has, address changes may no longer be possible.

Delivery failures, returns, or additional charges resulting from an incorrect, incomplete, or unreachable shipping address will be handled on a case-by-case basis.

In some cases your order may be split across multiple parcels. For example, when items ship from different stock batches, an item is temporarily out of stock, items are oversized, or the carrier requires separate shipments.

You may receive multiple tracking numbers if your order is split. Different parcels may arrive at different times.

A parcel may be returned or redirected by the carrier if delivery cannot be completed for reasons including:

• Incorrect or incomplete shipping address
• Recipient unreachable over an extended period
• Recipient did not collect the parcel in time
• Recipient did not complete customs clearance or provide required information as directed by local authorities
• Recipient refused the parcel
• The destination country or region restricts the import of the goods in question

If a parcel is returned, we will process a refund or reshipment once we receive and inspect the returned items. Original shipping fees, return freight, warehousing charges, customs-related expenses, and any other costs arising from the return may be deducted from the refund amount as appropriate.

If a parcel is destroyed, seized, or cannot be returned under local regulations, a refund may not be available.

If tracking shows the parcel as delivered but you haven't received it, check the following first:

• Front door, lobby, mailroom, mailbox, parcel locker, property management office, or with a neighbour
• Whether the carrier left a collection notice
• Whether the shipping address was entered correctly
• Whether a family member, colleague, roommate, or building attendant accepted it on your behalf

If you still cannot locate the parcel, contact the local carrier promptly and reach out to us as soon as possible. We will assist with an inquiry, though the outcome will ultimately depend on the carrier's investigation.

If your parcel appears damaged, is lost, or shows an irregular status during transit, contact us as soon as possible with the following:

• Order number
• Recipient name
• Tracking number
• Photo of the outer packaging
• Photo of any damaged items
• Screenshot of the tracking status
• Description of the issue

Please keep all original packaging, tags, labels, and contents so we can verify with the carrier.

How a lost or damaged shipment is handled will depend on the carrier's investigation, the specifics of your order, and our after-sales policy.

We make every effort to deliver your order within the estimated timeframe, but international shipping is subject to factors beyond our control, including but not limited to:

• Customs inspections
• Weather conditions
• Flight or port delays
• Peak-season volume
• Carrier delivery delays
• Regional labour actions or restrictions
• Public safety events, natural disasters, or other force majeure

We cannot control delays caused by the above, and we are not liable for indirect losses resulting from such delays. We will, however, assist within reason in tracking your shipment's status.

Some orders may require a signature, depending on the destination country or region, order value, carrier requirements, and parcel type.

If no one is available to sign, the carrier may reattempt delivery, leave the parcel at a designated collection point, or ask the recipient to collect it within a set timeframe. Keep an eye on your tracking updates to avoid a parcel being returned due to an unclaimed delivery window.

If your order includes a pre-order item, the estimated dispatch date will be shown on the product page. Pre-order dispatch windows may shift due to production, quality inspection, shipping, or inventory schedules.

If an item becomes temporarily out of stock after you place your order, we will contact you by email as soon as possible with options: wait for restock, swap for a different item, or receive a refund.

Order processing and transit times may be longer during major sales events, new launches, Black Friday, Christmas, New Year, Lunar New Year, and other international holiday periods.

We recommend building in extra time if your order is tied to a specific date, travel plan, or gift occasion.

We select international carriers for each order based on destination, order contents, delivery efficiency, and logistics reliability.

Final-mile delivery in each country or region may be handled by a local partner carrier. Once a parcel enters the destination country or region, tracking updates may shift to the local carrier's system.

If you wish to cancel your order, contact us as soon as possible.

We will do our best to cancel orders that have not yet entered processing or dispatch. Once an order has been processed, packed, handed to the carrier, or shipped, cancellation may no longer be possible. Orders already in transit must be handled under our Returns & Exchanges policy.

This Shipping & Delivery policy covers dispatch and transit only. For returns, exchanges, refund conditions, and related charges, please refer to our Returns & Exchanges policy page.

Unless an item is faulty or we shipped the wrong product, original shipping fees, international return freight, customs-related charges, and other delivery-related costs are generally non-refundable.

For questions about order dispatch, shipment tracking, customs clearance, or delivery, reach us through the email: [ support@uzsquare.com ]

To help us resolve your issue faster, include your order number, recipient name, tracking number, and a description of the issue in your email.